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	<title>Business &#38; Money Blog - Smart Investing Management</title>
	<link>http://www.renzo-thomassin.com</link>
	<description>Teach the basic skill about business and money in order to choose the best investment media for you</description>
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		<title>Talk about customer service to your staff—a lot (II)</title>
		<description><![CDATA[Buy a book on customer service with lots of great ideas on how to stand out from the crowd by offering exceptional customer service. Without meaning to turn this into a sales pitch, my third book, called 101 Ways to Really Satisfy Your Customers, is a pretty good starting point. It actually contains 121 very [...]


Related posts:<ol><li><a href='http://www.renzo-thomassin.com/2012/02/talk-about-customer-service-to-your-staff%e2%80%94a-lot-i/' rel='bookmark' title='Permanent Link: Talk about customer service to your staff—a lot (I)'>Talk about customer service to your staff—a lot (I)</a> <small>Customer service is an issue that many businesses really struggle...</small></li>
<li><a href='http://www.renzo-thomassin.com/2011/07/service-business/' rel='bookmark' title='Permanent Link: Service Business'>Service Business</a> <small>A service business is one where you either sell your...</small></li>
<li><a href='http://www.renzo-thomassin.com/2012/01/it%e2%80%99s-all-about-respect%e2%80%94if-you-don%e2%80%99t-respect-your-customers-don%e2%80%99t-expect-them-to-come-back/' rel='bookmark' title='Permanent Link: It’s all about respect—if you don’t respect your customers don’t expect them to come back'>It’s all about respect—if you don’t respect your customers don’t expect them to come back</a> <small>It is hard to build a winning business if you...</small></li>
</ol>]]></description>
		<link>http://www.renzo-thomassin.com/2012/02/talk-about-customer-service-to-your-staff%e2%80%94a-lot-ii/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=talk-about-customer-service-to-your-staff%25e2%2580%2594a-lot-ii</link>
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		<title>Want to Access Your Data from Anywhere?</title>
		<description><![CDATA[As businessmen, we’re mobile; we have to move from one place to another place to have meetings with clients, colleagues, or potential clients. We can’t expect that money will come if we don’t put any effort to make money. When you want to promote new products or services, you need to present it in front [...]


Related posts:<ol><li><a href='http://www.renzo-thomassin.com/2011/04/5-tasks-of-online-shop-part-2/' rel='bookmark' title='Permanent Link: 5 Tasks of Online Shop Part 2'>5 Tasks of Online Shop Part 2</a> <small>From Part 1 we know that there are 5 Role...</small></li>
<li><a href='http://www.renzo-thomassin.com/2011/03/online-business-blogging-and-ppc/' rel='bookmark' title='Permanent Link: Online Business: Blogging and PPC'>Online Business: Blogging and PPC</a> <small>The phenomenon of online business in 2010 that followed by many businessmen. Foray into the online world into a new job alternative. Of course, many things cause people to...</small></li>
</ol>]]></description>
		<link>http://www.renzo-thomassin.com/2012/02/want-to-access-your-data-from-anywhere/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=want-to-access-your-data-from-anywhere</link>
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		<title>Talk about customer service to your staff—a lot (I)</title>
		<description><![CDATA[Customer service is an issue that many businesses really struggle to get a handle on. For some people it is simply serving customers quickly and politely, but in reality it goes much deeper. Earlier in this chapter I talked about the importance of respecting your customers, which I believe is the starting point when it [...]


Related posts:<ol><li><a href='http://www.renzo-thomassin.com/2011/07/service-business/' rel='bookmark' title='Permanent Link: Service Business'>Service Business</a> <small>A service business is one where you either sell your...</small></li>
<li><a href='http://www.renzo-thomassin.com/2012/01/never-lose-touch-with-your-customers/' rel='bookmark' title='Permanent Link: Never lose touch with your customers'>Never lose touch with your customers</a> <small>I recently attended a presentation by Tom Potter, one of...</small></li>
<li><a href='http://www.renzo-thomassin.com/2012/02/the-first-30-seconds/' rel='bookmark' title='Permanent Link: The first 30 seconds'>The first 30 seconds</a> <small>The first 30 seconds of any business interaction are best...</small></li>
</ol>]]></description>
		<link>http://www.renzo-thomassin.com/2012/02/talk-about-customer-service-to-your-staff%e2%80%94a-lot-i/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=talk-about-customer-service-to-your-staff%25e2%2580%2594a-lot-i</link>
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		<title>The first 30 seconds</title>
		<description><![CDATA[The first 30 seconds of any business interaction are best considered an interview. A customer forms a lot of opinions in this initial window of opportunity for you. Generally most impressions are done subconsciously with a simple end result being a message from the brain of the customer saying, ‘I will come back here again’ [...]


No related posts.]]></description>
		<link>http://www.renzo-thomassin.com/2012/02/the-first-30-seconds/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-first-30-seconds</link>
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		<title>Do you over promise and under deliver? (II)</title>
		<description><![CDATA[It is better to set a realistic timeframe, one you can achieve, than one you can’t possibly achieve, which is guaranteed to end in tears for all the parties concerned. There are of course many other forms of over promising and under delivering. One of the most obvious is food. We have all seen sensational [...]


Related posts:<ol><li><a href='http://www.renzo-thomassin.com/2012/01/do-you-over-promise-and-under-deliver-i/' rel='bookmark' title='Permanent Link: Do you over promise and under deliver? (I)'>Do you over promise and under deliver? (I)</a> <small>In businesses that are overly busy this point poses a...</small></li>
<li><a href='http://www.renzo-thomassin.com/2012/01/it%e2%80%99s-all-about-respect%e2%80%94if-you-don%e2%80%99t-respect-your-customers-don%e2%80%99t-expect-them-to-come-back/' rel='bookmark' title='Permanent Link: It’s all about respect—if you don’t respect your customers don’t expect them to come back'>It’s all about respect—if you don’t respect your customers don’t expect them to come back</a> <small>It is hard to build a winning business if you...</small></li>
<li><a href='http://www.renzo-thomassin.com/2011/05/what-is-needed-to-put-in-your-ad/' rel='bookmark' title='Permanent Link: What is Needed to Put in Your Ad'>What is Needed to Put in Your Ad</a> <small>When you want to make your business known by more...</small></li>
</ol>]]></description>
		<link>http://www.renzo-thomassin.com/2012/02/do-you-over-promise-and-under-deliver-ii/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=do-you-over-promise-and-under-deliver-ii</link>
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