Do you over promise and under deliver? (I)
In businesses that are overly busy this point poses a challenge. In businesses not so busy, it is unforgivable. Over promising and under delivering is the best way to lose customers as it breaks every customer service rule. Firstly you are building up the customer’s expectations, probably higher than they were initially, then you not only fail to meet their expectations, you fail miserably. Read more
Do You Need Custom Envelopes? Here is the Answer!
What do you need if you want to send a letter? Of course you need a piece or some pieces of paper, an envelope, pen, and stamp. Envelope is use to cover the letter that we want to send. Unlike postcard that the message on the postcard can be read by other, with an envelope the message cannot be read by others. Besides that envelopes still use to send invoice, bill payment, and many more. Read more
Never lose touch with your customers
I recently attended a presentation by Tom Potter, one of Australia’s leading entrepreneurs and the founder of Eagle Boys Pizza, a business with 150 franchises across Australia. It was interesting to note that Mr Potter still takes the time to physically work behind the counter in many of the Eagle Boys Pizza franchises he visits. Read more
Make Money from Trade
Money is important for living. Without money, people will have difficulty in doing something. In purchasing everything, people need money to pay them. That’s why people work to earn money. To earn money there are many ways to do it such as the profession like doctor, nurse, dentist, teacher, architect, etc. they can work as director, businessman, employee, farmer, and many more. Read more
It’s all about respect—if you don’t respect your customers don’t expect them to come back
It is hard to build a winning business if you don’t respect your customers (mind you, plenty of businesses seem to have a good go at it). Respect is a very powerful word when it comes to customers and there are a lot of ways to show respect for your customers. Often though, it is easier to come up with examples of how customers are treated with little or no respect. Read more